Job Opportunities


Guest Services Manager-Short Pump location

We currently have a full-time opportunity for a Guest Services Manager at our Short Pump location. This position will be responsible for providing leadership and support to the Guest Services team. Specific duties include, but are not limited to:

  • Hire, train, schedule, and manage front desk, floor staff, and volunteers.
  • Implement program training and operational plans to ensure that all staff and volunteers are properly trained and prepared to work with guests before entering the learning environments.
  • Coordinate traffic flow, guest orientation, and interface of all programs, services, and special activities.
  • Field and respond to customer service inquiries and issues on an immediate basis.
  • Maintain guest safety, security, and emergency management policies and procedures; document and report incidents as appropriate.
  • Perform opening and closing procedures, including cash accounting procedures, reconciliation and daily receipts in accordance with Finance and Accounting guidelines.
  • Work closely with senior management to develop strategies and programs to enhance the guest experience.
  • Ensure exhibits are in proper working condition and timely notify appropriate staff of repairs or maintenance needed.
  • Work with cleaning crew and landlord to ensure building and museum floor are in working order and cleaned according to standards.
  • Provide approved statements to the public as required.
  • Perform community outreach and represent the museum at designated community or business events.

Requirements:

  • A Bachelor's degree is preferred, preferably in a related field such as marketing, business, or hospitality.
  • 5+ years management experience in retail or similar customer-facing role required.
  • Strong organizational and communication skills.
  • Outstanding customer service and proven sales experience.
  • Excellent communication and interpersonal skills to include the ability to direct and supervise staff and volunteers and to have positive interactions with children and their caregivers.

Some weekend, evening, and holiday work is required, so candidates must have flexibility.

In exchange for your service, the museum offers an extremely flexible work environment and benefits to include medical/dental/life insurances, retirement plan, and generous paid time off.

To apply for this position, email your resume to jobs@c-mor.org with "Short Pump GSM- Your Name" in the subject line. Minimum salary requirements must be included--listing salary history or a target range is also acceptable. Due to anticipated response, we regret that only those selected for an interview will be contacted.


Guest Services Manager - Fredericksburg Location

We currently have a full-time opportunity for a Guest Services Manager at our Fredericksburg location.  This position will be responsible for providing leadership and support to the Guest Services Team.  Specific duties include, but are not limited to:

  • Trains, schedule and manage front desk, floor staff, and volunteers.
  • Implements program training and operational plans to ensure that all staff and volunteers are properly trained and prepared to work with guests before entering the learning environments.
  • Coordinate traffic flow, guest orientation, and interface of all programs, services and special activities.
  • Field and respond to customer service inquiries and issues on an immediate basis.
  • Maintain guest safety, security, and emergency management policies and procedures; document and report incidents as appropriate.
  • Perform opening and closing procedures, including cash accounting procedures, reconciliation and daily receipts in accordance with Finance and Accounting guidelines.
  • Works closely with senior management to develop strategies and programs to enhance guest experience.
  • Work with cleaning crew and landlord to ensure building and museum floor are in working order and cleaned according to standards.
  • Ensure all exhibits are in proper working condition and timely notify appropriate staff of repairs or maintenance needed.
  • Perform community outreach and represent the museum at designated community or business events.

Requirements:

  • A Bachelor’s degree is preferred, preferably in a related field such as marketing, business or hospitality
  • Management experience in a retail or similar customer-facing role
  • Strong organizational and communication skills
  • Outstanding customer service and proven sales experience  
  • Excellent communication and interpersonal skills to include the ability to direct and supervise staff and volunteers and to have positive interactions with children and their caregivers

Weekend and occasional evening and holiday work, so candidates must have flexibility. 

In exchange for your service, the museum offers an extremely flexible work environment and benefits to include medical/ dental/ life insurances, retirement plan, and generous paid time off.

To apply for this position email your resume and cover letter to jobs@c-mor.org with "Fredericksburg GSM - Your Name" in the subject line.Minimum salary requirements must be included - listing salary history or a target range is also acceptable. Due to anticipated response, we regret that only those selected for an interview will be contacted.


Development Manager - CMoR Central Location

We currently have a full-time opportunity for a Development Manager at our Central location.  Reporting to the Vice President of Mission, this position will be responsible for providing development leadership and support to the Mission Team.  Specific duties include, but are not limited to:

  • Manages and implements fundraising strategies for individual and corporate solicitation, assigning requests based on donor interest and implementation of mail and personal appeals
  • Manages online fundraising campaigns
  • Develops and implements a special event corporate sponsorship program; researches and identifies potential sponsors; prepares proposals and works with the Mission Team to identify matches between the Children’s Museum of Richmond’s programs and each company’s interests
  • Participates in the creation of the annual development plan and works with the Mission Team to set benchmarks; provides regular reporting of progress toward goals
  • Provides grant writing and reporting support
  • Works with the Education Department to oversee the balance of the Scholarship Fund; maintains frequent communication with scholarship donors; and ensures the fulfillment of grant requirements
  • Works with volunteers to plan special fundraising events; participates in establishing the budget and oversees the execution of each event; evaluates effectiveness of each event
  • Oversees the Development Committee of the Junior Board; manages the committee’s work including the annual auction
  • Oversees preparation and production of promotional mailings, printed pieces and web communications, as related to fundraising
  • Facilitates acknowledgement process, maintenance of records, and establishment and disclosure within IRS guidelines of donor benefits; maintains current recognition of donors in all publications
  • Keeps abreast of recent research in fundraising; maintains a collection of current fundraising resource materials
  • Manages other staff in the development department
  • Provides administrative assistance to the Vice President of Mission for all Board of Trustees activities

Qualified candidates should have the following:

  • Four-year degree
  • Extremely strong verbal and written communication skills with a demonstrated ability to write clearly and persuasively.
  • Excellent computer skills, including knowledge of managing databases of prospect and contributor information
  • 3+ years of fundraising experience required
  • 3+ years of experience in management or development in a nonprofit organization, including grant-writing
  • Ability to work some evening and weekend hours

In exchange for your service, the museum offers an extremely flexible work environment and benefits to include medical/dental/life insurances, retirement plan, and generous paid time off.

Application Process

1. Qualified candidates should submit their resume to cjensen@c-mor.org.  Please use "Development Manager - Your Name" as the subject line.
2. Minimum salary requirements must be included.  Listing salary history or a target range is also acceptable.
3. Please do not include a cover letter.  Instead, in the body of your email, write a brief statement about how you can contribute to helping the museum achieve its mission. 

Due to the anticipated response, we regret that only candidates selected for an interview will be contacted.


Guest Services Associate - CMoR Short Pump, Central, Fredericksburg and Chesterfield

This part-time position is responsible for providing an enjoyable experience for guests in all areas of the museum. The ideal candidate must be outgoing and enthusiastic, and enjoy working with children and families. Customer service must be a priority. Major responsibilities include engaging and responding to guests and maintaining cleaning and safety protocols. Cross training in all public spaces and programs is required.

Specific duties include, but are not limited to:

  • Providing a point-of-contact for guests
  • Interacts with all visitors in a friendly, professional manner, with exemplary customer service delivery
  • Responding to guest questions, concerns, and comments
  • Dressing up as the CMOR Mascot, Seymour the Dinosaur and participate in dance parties, story times and parades
  • Facilitating activities for guest
  • Guest safety and security
  • Maintaining cleaning protocols including cleaning restrooms throughout the day, including but not limited to; emptying trash, sanitizing and cleaning exhibits throughout the day, mopping floors
  • Encouraging and selling guest membership
  • Conducting CMoR's Under the Sea Train on an hourly basis
  • Performing front desk admissions duties
  • Set up and break down of all birthday party rooms. Assisting birthday family throughout as needed. Cross Training as a Party Programmer for qualified Associates

Weekend and occasional evening and holiday work required

Qualifications
Experience working in Customer Service. Experience working with children is ideal. Candidate must be flexible with an open schedule.

To apply for this position email your resume and cover letter to jobs@c-mor.org with "Guest Services Associate" and your preferred location in the subject line.


CEO- CMoR Central location


THE OPPORTUNITY

When do exceptional, life-changing experiences happen?  They can happen every day for the next CEO of the Children’s Museum of Richmond (CMoR)!  

This is an amazing opportunity for the right person to lead and collaborate with fully-engaged staff, volunteers, board members and community leaders to capitalize on the strengths, accomplishments and reputation of one of the most beloved and innovative children’s museums in the country.  In addition, it will be a chance to bring a new vision to life of a museum-based preschool that could become a leading evidence-based model for early childhood education.  

CMoR is a not-for-profit organization that exists to create innovative learning experiences for all children and those who support them.  The Museum strives to foster a community that recognizes and appreciates that children grow and learn through play.  CMoR ranks third in visitation of major attractions in the Richmond, VA Metro area.   Since 2010, CMoR has been recognized nationally for expanding its reach to touch the lives of even more children by opening three satellite locations.  With 420,000+ visitors in 2014, the Museum is one of the most visited children’s museum in Virginia and the eighth in the country.

As CMoR continues its quest of providing a world-class learning experience using a collaborative approach to prepare children to be kindergarten-ready, to demonstrate how play measurably improves early childhood development, and to provide greater access to CMoR programming and caregiver education in underserved populations, the organization is seeking an innovative, strategic visionary with verifiable leadership success to chart the course and lead the way forward.

If you have senior-level leadership and management experience and you feel compelled to make a difference in the lives of children, their families and our community, we encourage you to apply for this position.

RESPONSIBILITIES

Working with the Board, the CEO will build the strategic plan to support the Museum’s expanding vision, mission, and goals and will lead the creative and energetic staff to implement the corresponding strategies, plans and budgets to achieve those goals.  As a spokesperson and advocate for CMoR, the CEO’s role is outward-facing, garnering support from the community and building a strong coalition of philanthropic, private and public sector partnerships.

QUALIFICATIONS &ATTRIBUTES – Successful candidates will possess the following skills:
Strong track record of fundraising performance and building philanthropic support for new programs with demonstrated success in securing major support and gifts from individuals, corporations, and/or other private or public resources.

  • Superb written and oral communication, including the ability to deliver impactful, dynamic presentations, to connect with diverse audiences, and to forge effective partnerships.
  • Demonstrated ability to plan and operate strategically, to strengthen core programs and infrastructure, to budget and manage expenses during a period of expansion, to inspire internal and external stakeholders to achieve desired results and to manage change effectively in complex, mission-driven organizations.

TO APPLY

To be considered for this position, please submit your cover letter and resume to: 
hr@WarrenWhitney.com .  Please include “CMoR” in the subject line.

This position will remain open until filled.  Resumes are requested by Monday, April 13, 2015.
To apply, please submit your confidential resume, along with salary expectations to the address above.

On behalf of its client, the Children’s Museum of Richmond (CMoR), Warren Whitney reserves the right to alter, change, modify and/or terminate this job posting at any time without advance notice, or obligation, to any party.

Warren Whitney provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Warren Whitney complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers,  leaves of absence, compensation and training.  This statement applies to clients of Warren Whitney and recruiting engagements of same.