CMoR Short Pump FAQs


Q: Where is CMoR Short Pump located? 

A: We are located in the Short Pump Town Center at 11800 West Broad St., Richmond, VA 23233.

Q: Where is the best place to park at the mall?  

A: Short Pump Towne Center has ample parking spaces, and the best place to park will be near Dick’s Sporting Goods, the Firebird Grill and The Funny Bone.

Q: Are field trip programs offered at CMoR Short Pump? 

A: No, field trip only available at CMoR Central, Chesterfield, and Fredericksburg.

Q: Does a Patrom Membership and Annual Pass work all locations? 

A: Yes! CMoR members will now get 4 locations to visit for free.

Q: What are the hours of operation? 

A: CMoR Short Pump will be open to the general public and museum members Monday through Sunday 9:30am – 5:00pm.

 

Q: Will you watch my child while I shop at Short Pump Towne Center? 

A: We have heard that families are interested in an option to spend time at the mall while their children are supervised at the museum, and we are taking those comments into consideration.

Q: What ages are the exhibits at CMoR Short Pump recommended for? 

A The Short Pump location will appeal to children from birth to age 8.

Q: Is there a place to eat at the facility? 

A: Guests are welcome to bring lunches and snacks, and tables are provided in the vending area. For the safety of our little guests, food is not allowed in the exhibit areas. Our museum shop does offer a variety of snacks and drinks. There are numerous kid-friendly restaurants located in the immediate vicinity of the museum as well, and a list can be obtained at the front desk. To view the museum's position on food allergies, click here.

 

Q: Can I leave and re-enter without paying again? 

A: Admission is good for the entire day, so visitors may leave and return as long as they keep their admission bracelets or receipts.

Q: Is the Museum wheelchair accessible? 

A: Exhibit spaces are specifically designed to be wheelchair accessible.

Q: Do you offer personal storage? 

A: Coat racks are available for guests. We encourage guests to only bring in what they can easily carry with them.

Q: May I bring my own stroller? 

A: Guests are permitted to bring strollers and they may be used in all areas of the museum.

Q: What are the General Museum Manners? 

A: Adults must accompany children at all times. Children may not enter the museum without an adult and adults may not enter the museum without a child. In addition, children are encouraged to:

  • Use their indoor walking feet. Shoes must also be worn at all times except when playing in the sandbox or the Enchanted Forest.
  • Use their indoor voices
  • Share toys and take turns
  • A ratio of 1 adult for every 5 children is required for admission into the museum
  • HAVE FUN!

 

Q: How can I find out about up-coming events? 

A: You can stay up-to-date on all the events the Children’s Museum of Richmond has to offer by subscribing to our e-newsletter or by visiting our facebook page for the most up to date information.

 

Q: Does the Children's Museum offer memberships and passes? 

A: A Membership or Annual Pass is a great value and can pay for itself in three or four visits. Passes are available at a variety of levels and offer numerous benefits including unlimited admission for one year. For more information please contact our front desk at (804) 474-7070 or via e-mail.

 

Q: Is there a discount if I purchase an annual pass after paying general admission? 

A: Yes! You can apply what you paid to an annual pass fee as long as you purchase it the same day as the visit. Visit the front desk for more details and restrictions.

Q: Does the Children's Museum offer birthday party packages? 

A: The Children’s Museum offers complete birthday party packages featuring customizable color themes and add-ons. For more information please contact us at 540-656-2233.

Q: Can I rent the facility for private events? 

A: The Children’s Museum of Richmond offers a unique and creative setting for your private parties, receptions, meetings, fundraisers, holiday banquets, and special occasions. For more information on facility rentals and event planning, contact our events coordinator at 804-474-7035 or click here.

Q: Does the Museum offer volunteer opportunities? 

A: Volunteers give more than 10,000 hours of service to the Children’s Museum in support of special events, daily activities, educational programming, birthday parties, and more. For more information on becoming a volunteer, please contact the volunteer coordinator at 804-474-7014 or via e-mail.

 

Q: Does the Museum accept monetary donations? 

A: As a registered non-profit organization, monetary donations enable the Children’s Museum to accomplish its mission and continue to offer quality events, exhibits, and programming.

Q. Does the Museum accept in-kind donations?  

A: The Museum gratefully accepts in-kind donations of items including art supplies, office supplies, furniture&appliances, and landscaping equipment. The Children’s Museum is also a GREAT place to donate your gently-used children’s clothing and shoes! For more information on making a donation contact the development office at 804-474-7005.

Q. Is the Children's Museum of Richmond affiliated with the Science Museum of Virginia? 

A: The two museums are in no way affiliated with one another. Memberships with the SMV cannot be used at CMoR and vice-versa.

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